Support
Remote commissioning and technical support after handover
Bring-up and later help by WhatsApp and scheduled remote sessions.
Commissioning often finishes with someone on site and someone remote. We use that split on purpose: local hands, remote configuration, and a written punch list.
After handover, the same channel stays open for a failed port, a full disk, or an alarm rule that needs another pass. Support is in Arabic or English.
What support includes
A remote session plan for commissioning week
WhatsApp access for the named site lead
Help with VMS users, storage, and analytic rules
Escalation to the hardware manufacturer when a device fault is theirs
After handover
Remote session
Commissioning week has a written remote-session plan.
Site lead
The named site lead has a WhatsApp path, not a public inbox.
Storage
Help covers VMS users, disk, and analytic rules.
Factory fault
If a device needs the factory warranty, we take that path with the manufacturer and keep the site moving.
After handover we stay on the same channel for ports, storage, and alarm rules, and we work with the hardware factory when a device needs its warranty.
Request a proposal for this site
Tell us the country, the kind of facility, and how you want to be reached on WhatsApp. We reply with an end-to-end proposal for that site.